tambet Frequently Asked Questions

tambet accepts any of the following government-issued Philippine IDs for KYC: PhilSys National ID, Philippine passport, driver's license, SSS or UMID card, PRC ID, or Voter's ID. You'll also need to submit a clear selfie or short selfie video alongside the document. Make sure all four corners of the ID are visible and the text is readable — blurry uploads are the most common reason KYC takes longer than expected.

No. tambet strictly enforces a one-account-per-player policy. Each individual — identified by mobile number, email address, full name, and KYC documents — may hold exactly one account. Opening duplicate accounts, or attempting to register after a previous account has been suspended, is a violation of tambet's Terms & Conditions and will result in the suspension of all associated accounts and the forfeiture of any balances held across them.

On the tambet login page, tap "Forgot Password" and enter your registered Philippine mobile number. You'll receive an OTP via SMS — enter it on the next screen and you'll be prompted to set a new password. The OTP is valid for five minutes. If you don't receive the SMS within that window, check that the mobile number you're entering matches your registered number exactly, then request a resend. If the issue persists, contact live chat with your registered number ready.

You can request permanent account closure at any time by contacting tambet's live chat or emailing [email protected]. Before closure, any verified real-money balance will be processed for withdrawal to your registered GCash, Maya, or bank account within seven business days. Unused bonus balances are forfeited upon closure. If you are closing your account due to a gambling concern, tambet strongly encourages you to use the self-exclusion tool instead — it's faster and provides additional support safeguards.

The minimum single deposit on tambet is ₱100. This applies across all supported payment methods, including GCash and Maya. There is no maximum deposit limit for fully KYC-verified accounts, though tambet may apply enhanced due diligence for deposits that exceed applicable Anti-Money Laundering Council (AMLC) reporting thresholds under Philippine law. For most Filipino players making regular recreational deposits, this threshold is never a factor.

For verified tambet accounts, standard GCash withdrawals are processed within five minutes — and in most cases arrive in your GCash wallet even faster. Maya withdrawals follow a similar timeline. Bank transfers via InstaPay (BPI, BDO, Metrobank, UnionBank) are typically completed within 15 minutes. Processing times may extend during peak periods or where an additional verification check is triggered. tambet does not charge a withdrawal fee on standard GCash and Maya transfers — any fee you see is charged by GCash or your bank, not tambet.

The most common reasons for a delayed withdrawal on tambet are: KYC verification has not been completed on the account; the withdrawal destination account name does not match the name on the player's KYC documents; an active wagering requirement on bonus funds has not yet been satisfied; or the withdrawal amount triggered an enhanced due diligence review. If your withdrawal has been pending for more than 30 minutes and none of these apply, contact tambet live chat with your withdrawal reference number and the team will investigate immediately.

tambet does not charge its own processing fees on standard GCash and Maya deposits and withdrawals. For bank transfers, tambet does not charge a fee, but your bank may apply an InstaPay transaction fee on their end — this varies by bank and is outside tambet's control. For USDT transactions, standard blockchain network fees apply. The tambet deposit and withdrawal screens display any applicable fees before you confirm a transaction, so there are no hidden charges on tambet's side.

tambet requires that withdrawal destination accounts match the verified account holder's name, as confirmed through KYC. While you are not strictly limited to withdrawing only to the exact GCash number you deposited from, the receiving GCash or bank account must be registered in your own legal name — the same name on your tambet KYC documents. Withdrawals to accounts registered under a different person's name are not permitted and will be rejected as a fraud prevention measure.

Yes — tambet is fully accessible on Android and iOS mobile browsers without any app download. Simply open tambet.bio in your device's default browser (Chrome on Android, Safari on iOS), log in, and the full game library is available. The mobile experience is optimized for touch controls and smaller screens. If you want a more app-like experience, you can add tambet.bio to your home screen using your browser's "Add to Home Screen" option, which creates a shortcut that opens tambet in full-screen mode.

All games available on tambet are sourced from licensed and independently audited providers — including JILI, PG Soft, Evolution Gaming, Pragmatic Play, and Asia Gaming. Each provider's RNG (Random Number Generator) is tested and certified by independent testing laboratories such as GLI and BMM. tambet publishes RTP (Return to Player) percentages for all slot titles within the game information panel. Live dealer games use physical cards and real roulette wheels managed by certified croupiers, with outcomes streamed live to your device.

Yes — the tambet sportsbook covers PBA (Philippine Basketball Association) games extensively, including pre-match and live in-play betting markets for the Philippine Cup, Commissioner's Cup, and Governors' Cup. Alongside PBA, tambet covers NBA, UAAP, NBA 2K League, boxing, UFC/MMA, football (local and international), and volleyball. Markets include moneyline, spread, totals (over/under), and player props on selected events. Odds are displayed in decimal format with an option to switch.

For live casino games, the outcome is determined by the result recorded in the provider's certified studio system at the time of the game round — not by your local connection. If the round completed normally on the studio side, the result stands regardless of your internet disconnection. For sports bets, tambet settles markets according to official results from the relevant governing body. If a match is officially abandoned before completion, tambet follows the sport-specific settlement rules outlined in the sportsbook terms, typically voiding markets where a result was not officially declared.

A wagering requirement (sometimes called a playthrough requirement) is the total amount you need to wager using bonus funds before they convert to real, withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before you can withdraw. Bets that don't count toward wagering (or count at a reduced rate) are specified in each promotion's terms. Progress toward your wagering requirement is tracked in real time in your tambet account.

No. Attempting to withdraw bonus funds before the wagering requirement is met will result in the forfeiture of the bonus balance and any winnings generated from it. Your real-money balance (funds you deposited, not bonus credits) is generally available for withdrawal at any time, subject to standard verification requirements. tambet separates real-money and bonus balances in your account dashboard so you can always see exactly which funds are withdrawable at any given moment.

Yes — tambet operates a tiered loyalty program for active players. As you accumulate wagering activity on the platform, your account progresses through loyalty tiers, each offering improved benefits including higher withdrawal limits, personalized reload bonuses, cashback offers, and priority customer support access. Details of the current loyalty program tiers and requirements are published in the tambet promotions section. VIP players may also be offered exclusive event invitations and dedicated account management on a case-by-case basis.

The most common reasons tambet cancels or forfeits a bonus are: the wagering requirement was not completed before the bonus expiry date; low-risk hedging bets were detected (e.g., consistently betting both sides of an outcome to manufacture wagering progress without genuine risk); the account was found to have violated the one-account policy; or the player attempted to withdraw before the wagering requirement was met. If you believe a bonus was forfeited in error, contact tambet support immediately with your account details and promotion reference.

The minimum age to gamble on tambet is 21 years old, in accordance with Philippine gaming law. This requirement is strictly enforced through KYC identity verification — all players must submit a valid Philippine government-issued ID before any withdrawal is processed. If a player is found to be under 21 at any point, their account is permanently closed, their deposited funds are returned, and any winnings are forfeited. There are no exceptions to this requirement, regardless of account age or activity history.

tambet's self-exclusion tool is in Account Settings under the Responsible Gaming section. You can request a voluntary account suspension for 30 days, 90 days, 180 days, or permanently. Self-exclusion takes effect within 24 hours of the request and cannot be reversed during the elected period — tambet will not allow you to re-register or override the exclusion. During an active exclusion, you will also be removed from all tambet marketing communications. If you need immediate help, the NCMH Crisis Hotline is available 24/7 at 1553.

tambet provides the following responsible gaming tools to all registered players at no cost: deposit limits (daily, weekly, monthly); loss limits (per session, daily, weekly, monthly); session time reminders (30-minute or 60-minute alerts); reality check prompts (net session result overlays); account activity history (full transaction and bet history always accessible); and self-exclusion (temporary or permanent). All tools are available in Account Settings. Limit reductions are instant; limit increases require a 24-hour cooling-off period. Full details are on tambet's Responsible Gaming page.

tambet uses HTTPS/TLS encryption for all data in transit and AES-256 encryption for sensitive stored data including KYC documents and financial account details. Access to personal data is restricted to authorized personnel under role-based access controls. tambet complies with the Philippine Data Privacy Act of 2012 (RA 10173) and has a designated Data Protection Officer. In the event of a data breach, tambet is committed to notifying the National Privacy Commission (NPC) within 72 hours and affected players without undue delay. Full details are in tambet's Privacy Policy.